Smith Sutcliffe is Authorised and Regulated by the Solicitors Regulation Authority No 55532.
Contact details for the SRA, including access to the Standards and Regulations can be found via the SRA website,
If you consider that any aspect of our dealings with your case may be in breach of these standards you can contact the SRA here
We maintain first tier Professional Indemnity Insurance up to a limit of £2,000,000 as required by the Solictors Regulation Authority.
The Insurer is Portland Pii
The Policy Number is UKSOL1900555
In certain circumstances the cover available to clients may be increased to £10,000,000. Please contact us to discuss insurance arrangements relating to specific work that we are undertaking for you.
Equality and Diversity
We have a comprehensive Equality and Diversity Policy in line with the requirements of our Regulator.
We are required to complete a biennial survey of our staff . The results of the 2019 survey were such that over a small sample it may be possible to identify individual members of staff. WE have therefore opted not to publish the data on this occasion. This will be reviewed in 2021
If you have concerns about our service, you should first of all address these to our Compliance Partner, Mr P G Halstead (paul.halsteadsmithsutcliffe.com) or at 50 Manchester Road Burnley BB11 1HJ
Your concerns wil be addressed through our internal complaints procedure and we hope that this will be resolved your satisfaction.
In the event that we are unable to reach a satisfactory conclusion, then you should contact the Legal Ombudsman Service. Their preferred initial contact is by telephone 0300 555 0333. Alternatively, by email enquirieslegalombudsman.org.uk
or by post
PO Box 6806, Wolverhampton, WV1 9WJ
Further details can be found at the Legal Ombudsman website
Smith Sutcliffe is registerd for VAT. Our registration number is 174305475